Free UK delivery, tracked dispatch and a straightforward returns process. Collection available from Bingley, West Yorkshire.
1.1 We offer free delivery across the UK on all items. Orders are sent with DPD on a fully tracked service, and you will receive tracking details once your order has been dispatched.
1.2 Orders are usually dispatched within 1–2 business days. Once dispatched, delivery typically takes 1–2 business days to UK mainland addresses.
1.3 Deliveries to Northern Ireland, Jersey and the Isle of Man usually take 3–5 business days.
1.4 Some non-mainland and remote areas may fall outside our courier's standard coverage. If we are unable to deliver to your address, we will contact you as soon as possible to discuss alternatives or arrange a refund. If you are unsure whether we deliver to your area, please get in touch before ordering.
1.5 We do not currently ship outside the UK as standard. Customers based overseas are welcome to contact us with details of the items they are interested in and we will provide a shipping quotation where possible.
1.6 Goods remain our responsibility until they are delivered to you or to someone you have nominated to receive them. If your order arrives damaged, or does not arrive at all, please contact us and we will put it right.
1.7 Local customers are welcome to collect their order in person from Bingley, West Yorkshire, free of charge. This is a popular option for golfers from Bingley, Bradford, Keighley, Shipley and the surrounding area who would like to see and handle their clubs before taking them away.
1.8 Collection is by arrangement only. Please call or message us on 07709 314356 to arrange a convenient time.
2.1 All pre-owned equipment is graded honestly and described accurately. Any significant defect affecting performance will always be clearly stated in the product listing, and photographs reflect the actual item where possible.
2.2 Equipment showing only light signs of previous use. May have minor cosmetic marks such as light surface scratches or small bag chatter, but nothing that affects performance. Grooves, faces, shafts and grips are all in excellent usable condition. Overall, the item has been exceptionally well cared for and presents very well.
2.3 Equipment showing normal signs of use consistent with regular play. Cosmetic wear may include surface scratches, paint wear, bag chatter and minor marks to the clubhead or sole. Faces and grooves remain in good playing condition, while shafts and grips are fully serviceable. Any wear is cosmetic only unless otherwise stated.
2.4 Equipment showing heavier cosmetic wear from regular use. May include more noticeable scratches, paint loss, bag chatter, dings or other cosmetic imperfections. Despite its appearance, the club remains structurally sound and fully playable unless specifically stated otherwise. Any significant defects affecting performance will always be clearly described in the product listing.
3.1 We want you to be happy with your purchase. If you change your mind, you have the right to cancel your order.
3.2 You have 14 days from the day you receive your order to tell us you wish to cancel. You then have a further 14 days from telling us to return the goods to us.
3.3 To cancel, simply contact us by phone, WhatsApp or email using the details below. You do not need to give a reason.
3.4 You may return items to us by post at your own cost, or return them to us in person in Bingley free of charge. We recommend using a tracked service, as we cannot process a refund for goods that do not reach us.
3.5 All pre-owned items are sold as used and will show signs of wear consistent with their age and use, as set out in the condition grading above. All significant defects or cosmetic marks are described and photographed in the listing.
3.6 You are welcome to handle and inspect goods as you would in a shop. However, if you use them beyond what is necessary to establish their nature, characteristics and functioning — for example, playing a full round of golf with them — we may deduct an amount from your refund to reflect any reduction in the value of the goods.
3.7 Once your returned goods have been received and inspected, we will refund you within 14 days. Refunds are issued to the original payment method used at checkout.
3.8 Your right to cancel is separate from, and in addition to, your rights if goods are faulty or not as described.
3.9 Under the Consumer Rights Act 2015, you have a 30-day short-term right to reject faulty goods for a full refund. After 30 days, you may be entitled to a repair, replacement or refund depending on the circumstances.
3.10 Where goods are faulty or not as described, we will cover the cost of returning them to us. We are happy to offer a repair, a replacement or a refund — whichever suits you best in the circumstances.
3.11 Nothing on this page affects your statutory rights.
4.1 The quickest way to arrange a return, ask about delivery to your area, or check the condition of an item before you buy is to speak to Danny directly.
4.2 Call or WhatsApp: 07709 314356
Email: info@rgcgolfdirect.co.uk